Your Privacy Is Our Responsibility

1 Introduction & Scope

This privacy policy ("Policy") applies to the tdaje platform and all services connected to it. tdaje is an online betting and casino platform operated for users in Bangladesh. When you visit our website, create an account, or use our services, you are considered to have agreed to the terms of this Policy.

We believe you should have full control over your personal information. The purpose of this Policy is to explain in clear, simple language what information we collect, why we collect it, how we use it, and what your rights are.

2 What Information We Collect

tdaje collects only the information necessary to operate our services smoothly. We may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and contact details (phone number or email address)
• Information provided at the time of account registration
• Documents required for identity verification (national ID card or passport)
• Financial transaction details — such as bKash, Nagad, or Rocket account numbers
• Information you provide when contacting our support team

2.2 Automatically Collected Information

• IP address, browser type, and operating system
• Time of access to the website, pages visited, and duration of visit
• Information collected through cookies and similar tracking technologies
• Device information and session logs

2.3 Information Received from Third Parties

• Transaction confirmation information from payment service providers (bKash, Nagad, Rocket)
• Information from services that assist with the identity verification process
• Information received from fraud prevention and risk assessment services

3 Purpose of Information Use

tdaje uses your information for the following purposes:

3.1 Account & Service Management

We process your information to create and maintain your account, verify your identity, and uphold the quality of our services. This includes processing deposit and withdrawal requests and managing bonuses and promotional offers.

3.2 Security & Fraud Prevention

We run security checks to keep your account and our platform secure. Your information is used to prevent unusual login attempts, suspicious transactions, and unauthorized access.

3.3 Compliance with Legal Obligations

We are required to retain and process certain information to comply with responsible gambling regulations and applicable legal requirements. This includes preventing access by users under the age of 21.

3.4 Customer Support

When you contact us via 24/7 live chat or email, your information is used to resolve your issue quickly and effectively. Our support team provides service in both Bengali and English.

3.5 Service Improvement

We use the data we collect to analyze user experience and further improve our platform, as well as to display content based on your preferences.

4 Information Sharing & Disclosure

tdaje does not sell or rent your personal information to third parties. However, we may share information in the limited circumstances described below:

4.1 Service Provider Partners

We share necessary information with trusted third parties that help operate our platform — such as payment processors (bKash, Nagad, Rocket), identity verification services, and IT infrastructure providers. These partners are required to process your information according to our instructions.

4.2 Legal Requirements

We may disclose information in response to court orders, legal obligations, or requests from regulatory authorities. We will always strive to protect your privacy to the greatest extent possible.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to new ownership. We will notify you before any such change takes place.

5 Data Protection & Security Measures

tdaje places the highest importance on the security of your information. We operate a safe and reliable platform and maintain the following technical and organizational security measures:

• SSL Encryption: All data transmitted through our website and applications is secured with high-grade SSL/TLS encryption.
• Stored Data Encryption: Your sensitive information — such as passwords and financial details — is stored in encrypted form.
• Access Controls: Only authorized staff may access your information, and only as needed for specific job functions.
• Regular Security Audits: Our systems undergo regular security audits and penetration testing.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.
• Fraud Monitoring: Automated monitoring systems are active to detect suspicious activity.

However, no method of transmission over the internet is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee perfect security.

6 Cookies & Tracking Technologies

Cookies are small text files stored on your device that help improve your experience on our website. tdaje uses the following types of cookies:

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, manage security tokens, and save form data. Without these cookies, the site cannot function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences — such as language selection. They personalize your browsing experience.

6.3 Analytical Cookies

These cookies collect information to help us understand how users interact with the platform. This data is entirely anonymous and is used to improve our services.

You can control or reject cookies through your browser settings. However, rejecting certain cookies may limit the functionality of the website.

7 Data Retention Period

tdaje retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• The period during which your account remains active
• Legal obligations and regulatory requirements
• The need for dispute resolution and contract enforcement
• Fraud prevention and security purposes

Even after your account is closed, we may retain certain financial records and identity verification information for a defined period to meet legal requirements.

8 Your Rights & Options

You have the following rights regarding your personal information. Contact us to exercise these rights:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

8.2 Right to Correct Information

If any information we hold about you is inaccurate, you have the right to have it corrected. This can be done through your account settings or directly through our support team.

8.3 Right to Delete Information

In certain circumstances, you have the right to request deletion of your data. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 Right to Data Portability

You have the right to receive your data in a structured, machine-readable format. This request can be submitted through our support team.

9 Protection of Minors

tdaje strictly prohibits providing services to individuals under the age of 21. Our platform is intended for users aged 21 and above only.

We do not intentionally collect any personal information from minors. Age verification is mandatory at the time of account registration. If we have inadvertently collected information from a minor, the relevant account will be closed immediately and all collected information will be deleted.

If you suspect an account belongs to a minor, please notify us immediately at [email protected].

10 International Transfer of Information

tdaje uses global technology infrastructure, so your information may be stored or processed on servers located outside Bangladesh. Wherever your information is processed, we maintain the protection standards described in this Policy.

For international data transfers, we ensure that the receiving party meets the appropriate protection standards and complies with the terms of our data processing agreements.

11 Policy Changes & Updates

tdaje may update this privacy policy from time to time. This Policy may be revised in response to business changes, legal requirements, or the introduction of new services.

For significant changes, we will:

• Publish the new version on this page with an updated date
• Notify you directly by email where applicable
• A notice regarding the changes may be displayed when you access the site

Continued use of our services after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. tdaje's support team is available in both Bengali and English, 24 hours a day, 7 days a week.